How can we help you?
Find answers to common questions below, or reach out to our support team. We're here to help you get the most out of your ATuMan devices.
🌐 Contact Support
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❓ Frequently Asked Questions
How do I pair my ATuMan device with the app?
Open the ATuMan app, sign in to your account, and tap "Add Device" on the Devices tab. Choose your product type and follow the on-screen instructions to pair via Bluetooth or Wi-Fi.
Why can't the app find my device?
Make sure Bluetooth is enabled on your phone, the device is powered on and nearby, and you have granted the app permission to use Bluetooth and location services. If the issue persists, try restarting the device or the app.
How do I update the firmware?
When a new firmware version is available, you will see an update prompt on the device detail page. Tap "Update" and keep the device connected to the app until the update is complete.
How do I reset my password?
On the login screen, tap "Forgot Password" and enter your registered email or phone number. Follow the verification steps to reset your password.
How can I delete my account and data?
Go to Settings → Account & Security → Delete Account in the app. You can also contact us at support@atumancloud.com to request account deletion.
🕒 Support Hours
- Monday – Friday 9:00 AM – 6:00 PM (CST)
- Saturday – Sunday 10:00 AM – 4:00 PM (CST)
- Public Holidays Email support only